Refund policy

14-Day Return Policy

We want you to be happy with your Petshpboys purchase. If you’re not completely satisfied, you may return your item within 14 days of delivery.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused and in its original condition

• The product must be returned in its original packaging

• Proof of purchase (order confirmation or receipt) is required

Please note: Personalized or custom-made items are non-refundable, unless the product arrives damaged or defective.

How to Start a Return

To initiate a return, please contact our customer support within 14 days of receiving your order. We will provide you with further instructions.

Return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error on our part.

Refunds

Once we have received and inspected your return, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items

If your Petshpboys arrives damaged or defective, please contact us immediately with photos of the issue. We will arrange a replacement or a full refund at no additional cost.